The 'nicenstripy' customer service charter

our commitment to you...

An outstanding service

✔ We have a "can do" attitude and go the extra mile

✔ We will be courteous and professional at all times

✔ We aim to deliver a service that meets with your complete satisfaction. We know how important it is to you that the services provided by us are delivered with the greatest of skill and expertise from management level right through to all staff members who work for us

✔ We will respond to all emails within 24 hours of receipt

✔ We will always try to take your call and, if we can't, we will call you back within 12 hours


✔ Maintaining proper records and accounts and staying up to date with current legislation, health and safety and delivering best practise at all times

✔ We will ensure all our staff receive regular training and mentoring so they can offer the very best levels of service to you

✔ Put in place and maintain all the necessary insurance covers including public and employers liability

✔ By listening to our customers. We endeavour to comprehensively understand our customers objectives and requirements, and to be actively responsive to them

✔ With experienced Team Managers constantly monitoring quality standards on site, we ensure our service addresses the unique requirements specified by each individual client

A commitment to our charges

✔ We will always agree our charges in advance of the work being started

✔ We will provide fixed fee quotes whenever possible

✔ You will never receive an unexpected bill from us




We want to hear from you. Whether you need your lawn mowing or require a full garden package, we are here to help. Please fill in the enquiry form above, or contact your local franchisee and we will get back to you.

0800 014 2420

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Institute Of Groundsmanship
British Franchise Association
Arboricultural Association